Coronavirus - Covid-19

Latest Update 

  Risk Assessment

It is mandatory for customers to wear face coverings in all areas unless dining.

Most importantly, please do not come to the site if you have had any symptoms of Covid-19 within the last 14 days, or have come into contact with someone that has either.

If we feel that an individual is displaying signs or is considered a risk we may ask you to return home, this is critical for everyone’s safety and well being.

Spa Procedure (Open from the 2nd December)

Arrival

Please ensure you arrive ready for the area you intend to use, i.e. ensure you are already dressed for the gym or pool before you get to the venue.

Changing rooms will only be available for use after utilising the pool, allowing you to change into dry clothes.

Please bring your own towel with you, as in line with guidance it is advised that the venue does not provide these facilities at this point in time.

Also ensure you bring a water bottle with you, as we will be unable to provide the plastic disposable cups during this period, however the water machines will be available for use.

Opening times

Weekdays 07.00 – 18.00

Weekends 08.00 – 18.00

Time slots

We will be operating 1 hour booking slots, with limited numbers in each area. Please ensure you stay within your 1 hour slot, this includes changing after swimming if you do so, to ensure we can service as many people as safely possible.

You can book your slot directly with the Spa on 01844 277666 or Email us .

Safe distancing

In regards to the gym specifically, some units may be taken out of service to enforce physical distance between machines in use.

Others will remain in service, however we do ask that you observe a space of one piece of exercise equipment between yourself and the next customer / members – do not use a piece of equipment directly next to another person, so that we can ensure as many pieces of kit remain in operation.

Please respect people’s personal space requirements.

Services that will not be operating

Showers will not be made available for use.

Cups from the water machine will not be available.

Towels will not be provided.

Sauna and Steam room will not operate.

Lockers will not be available for use.

Hairdryers and straighteners will not be in use.

Hotel Procedure (Open from the 4th December)

Pre-arrival

It is essential that you complete the following form prior to arrival:

Hotel Consultation Form

Arrival

Upon check-in full payment will be taken for the stay that has been booked.

Protective screens are in place at all reception and points of sale for your and our staff’s protection.

Sanitiser stations are in place at several key areas around the building, we do ask you to make use of these throughout your stay.

During your stay

Further charges incurred during your stay will be payable at the outlets directly by credit or debit card, please note the venue will not be accepting any cash payments. Contactless payment is preferable where possible.

Bars and restaurants will operate a booking service for breakfast and dinner, limited seating will be available in the bar and lounge areas to ensure the relevant safe operating procedures are adhered to.

The following is in place for each food & beverage outlet:

Spike Bar – Open Daily (07.30 – 16.00)

• Casual seating

• Tables/sofas or 2’s/4's up to a maximum of 6 is available with a minimum 1m distance

• Outdoor seating also available

• Food available during morning & lunch time, grab and go items and full hot/cold drinks service

Lounge Bar – Open Daily (16.00 – 23.00)

• Casual seating

• Tables/sofas or 2’s/4's up to a maximum of 6 is available with a minimum 1m distance

• Outdoor seating also available

• Evening menu available, full hot/cold drinks service

Restaurant – Open For Breakfast only (Closed for Dinner)

• Seating limited to tables of up to 6 maximum

• Minimum 1m distance seating in place

• Breakfast may be served in the Spike Bar on certain days of the week (Reception will advise upon check-in)

Departure

A copy of your invoice will be emailed to you overnight by the reception team, prior to departure.

Please place your key card in the drop box at reception upon departure.

Pro Shop (Open from the 2nd December)

No more than 4 people in the shop at any one time. Please note the distance lines on the floor, and queue towards the left when entering the door.

The doors will remain open to avoid any unnecessary contact with surfaces during this initial period.

Trolleys will be made available subject to weather conditions.

Payments

The venue will now operate a cashless policy in all areas.

All payments must be made by debit or credit card, or any other accepted electronic method where applicable.

Driving Range (Open form the 2nd December)

The driving range will be accessible.

Tokens will be available from the Pro Shop, sanitised daily (or Reception on days where the Pro Shop is closed).

Baskets will be provided from the Pro Shop, sanitised daily.

Range balls will be cleaned as normal, so please exercise caution when handling them.

Course Etiquette & Set Up

Teeing off - do not proceed to the tee until the group ahead of you have clearly left the tee.

Rakes have been removed therefore please smooth over bunkers as best as possible with your foot or club after use.

Do not touch or remove the flag.

Cups will be fitted in such a way to minimise contact.

Ball washers are out of use.

Practice areas are open - please make use of both practice greens near the clubhouse. Do not overcrowd these areas and observe safe space.

Social Distancing

Please observe safe distancing at all times, this is for your own wellbeing and safety. Please do consider others around you, especially when indoors.

Do not share clubs or any other equipment.

PPE

The staff will be issued with masks and gloves when operating in areas where there is a higher degree of risk.

These include, but are not limited to;

• Point of sales areas (Pro Shop desk, Reception, Starters hut)

• Providing buggies and trolleys

• Any face to face interaction

Please do not take offence where staff are wearing this when interacting with you, we are protecting our staff and you at the same time.

Perspex protective screens will be introduced to all above point of sales areas shortly too.

We are not issuing any PPE to members or customers, however would advise you to take all necessary precautions to protect yourselves as well.

Gift Vouchers

Any gift vouchers expiring during the period of closure will be extended for the length of time lost. Further extensions may follow, pending updates to Government policy.